FAQ

Yes our Hippo Health remedies are safe and suitable for all life stages including mares in foal and lactating mares. The formulation is homeopathic in a veg glycerine/water base. Our People remedies can be dispensed in an alcohol base if requested.

Racing stables are very keen on this product as it does not test positive. It contains only homeopathic remedies in a base of vegetable glycerine and purified water. There are many reports online of racehorses being swabbed and testing negative having been dosed with homeopathics prior to the race. Clearly the rules of racing do not permit speed altering substances of any form on race day but from a technical perspective we guarantee our Hippo Health products are undetectable in testing. By way of interest, a lot of Olympians, like Usain Bolt use homeopathy and the World Anti-Doping Agency classifies homeopathics as free from restriction unless they have been made from banned substances. 

No, our Hippo Health remedies are homeopathic and are not detectable by swab test.

Homeopathic remedies have effect when they come into contact with a mucous membrane such as the tongue and lips. The remedy is registered almost immediately by the body.

So long as the remedy comes into contact with a mucous membrane, the actual size/volume of the dose has little importance.

To increase the rate of action from a homeopathic remedy, you repeat the dose more frequently, for example going from 1 dose a day, to 2 or 3 doses a day.

Some remedies are suitable for going into a water trough. This means that every time a horse or other animal takes a drink, their mouth is in contact with the remedy (medicated trough water) and they receive a dose. 

Each 90ml bottle holds at least 230 pumps which is enough to dose twice daily for a minimum of 45 days. Our 90ml aluminium bottle remedies have a small pump for hygienic, simple and accurate dosing. One dose is 2 pumps of the bottle.

The most common dosing regime is twice daily and the dose can be given directly into the mouth or on a treat such as a piece of carrot or bread. If it is difficult to administer the 2 doses morning and night/afternoon, then the 2 doses can be given half an hour apart. Once improvement has been noted, you can reduce the frequency of doses.
Because this is a homeopathic formulation, it is the repetition of the dose that builds an effect, rather than the volume of a single dose. Homeopathic remedies are not tabulated to body weight. 

A water trough dose is measured as either 1 capful or 1 pumpful (25ml). Each litre of remedy provides enough to dose one trough (up to 500 litres) for 3 months, based on standard dosing regimes. A dispensing pump is supplied free with all 5L jerry cans but can also be purchased on our website if you prefer using a pump dispenser on your 1 or 2L jerry cans.

Dosing Regime: Tip 1 capful (or 1 pump) of remedy into the water trough daily every second day. Once the problem has been resolved, reduce frequency to a maintenance dose of 1 capful (or 1 pump) each week. 
Note: where daytime temperatures reach above 30 degrees Celsius you may need to dose the water trough every day as the remedy may deteriorate more quickly in the high temperatures.

Benefits of Dosing a water trough:
Dosing a water trough is a very easy and economical to treat a single horse, or the whole herd.
Once the trough is dosed, your horse/herd will receive a dose each time they drink from it.
Our remedies are non-toxic and will not harm other animals who drink from the trough. There is also no risk of overdosing if you have to estimate water volumes.

Pump bottles offer a concentrated, single-dose approach whereas remedies in jerry cans are better for continual dosing and offer more economical coverage if you are dosing multiple horses. It’s not about which one is better, it’s about choosing the format that works best for your horse and your approach to their care. We’ve written this blog post to help customers decide which format is right for them.

We know it’s tempting – and seems more cost effective – to do this BUT you will find the remedy is less effective or that you don’t get the results you need. Our jerry can remedies are designed around frequent drinks from a treated trough or from mouthfuls of dosed feed, so the jerry can contents are not as concentrated as the remedy in our pump bottles which deliver a single potent dose. Read this blog post to find out more about the difference between our pump bottle and jerry can formats.

If you wish to give a dose directly into the mouth but only have a jerry can, then measure 5ml per dose and dispense on to tongue or gums using a syringe or spoon. Most horses love the taste and will lick it off a spoon. Please refer to the product label for advice on how frequently to dose as this will vary depending on the product’s purpose.

Yes you can pour half a capful of remedy on top of the feed but don't mix it in.  

Yes it's fine to combine our remedies in a trough. A common scenario is someone dosing their troughs with Ticks Plus, Sweet Itch Plus and Sol Plus right through summer with each remedy doing its job.

Our remedies are field tested in 500L water troughs and 1 capful is sufficient for this volume. If you have a 1000L trough you should dose with 2 capfuls/pumps (50ml)

The unusual thing about using a homeopathic product is that unlike herbal extracts where you have to be precise with dilution ratios, homeopathic remedies disperse through the water via the hydrogen molecules and medicate all the water within at least a cubic meter, yet this transference does not affect the potency, the treated trough water remains at the same strength as the original remedy that was added to it. Farmers love Hippo remedies because it is such a cheap and easy way to dose a herd. You also do not need to empty and refill the bath between doses to get rid of any homeopathic residue as the sunlight destroys homeopathics after 3 days.

To use our remedies as a preventative or as a maintenance dose, we recommend dosing once a week, or twice a month if the risk of symptoms occurring is low. This will avoid the risk of becoming desensitised to the remedy.

We have found that putting a zinc block into a medicated trough can inhibit the effectiveness of a remedy.

Yes it is safe for horses with ulcers.

Our Hippo Health products have a 2 year expiry at dispatch. However they do need to be  stored correctly, away from direct sunlight and at temperatures lower than 40 degrees celsius.

There is no need to refrigerate the remedies, but avoid leaving them in the sun as homeopathic remedies should not be heated above 40 degrees Celsius.

No, HIPPO Health remedies contain homeopathic and/or herbal ingredients designed to support the immune system's natural response to named health complaints. Our products are not intended to replace a one-on-one relationship with your, or your animal's health care professional, nor are we claiming to treat serious health conditions. Always read the label and use as directed, if you are unsure please contact us. If symptoms persist, contact your healthcare professional. 

Yes, it is safe to use any Hippo Health remedy alongside veterinary medicines.

No, there is no withholding period.

Yes, they are safe for all animals. Our remedies are non-toxic.

We are happy to assist with product queries and simple advice and encourage you to email our Hippo Team at support@hippohealth.co.nz or use our contact form. 

It’s a recurring order that you can set up on our website. This order ensures the products that you include in your subscription are automatically charged to your credit card, dispatched and delivered to you at a frequency of your choosing. Subscriptions are there to help those who don’t want run out of the remedies they use most often.

Start shopping as usual then, when you get to the product you’d like to subscribe to, select the ‘Subscribe & Save’ option where you select your delivery frequency and then click the add to cart button.

No. You can subscribe to a product and still use our guest checkout. You’ll be sent an email with a link to your subscription portal. You’ll need to save this email and/or bookmark the portal to make any changes, so you may find it easier to manage this by setting up an account on our website.

Simply choose either ‘Subscribe & Save’ or ‘One Time Purchase’ before adding each product to your cart. Only those products that have been selected using ‘Subscribe & Save’ will be added to your subscription.

Yes. You choose the delivery interval for each individual product as you add it to your cart. So you can set a unique delivery interval for each remedy based on how quickly or slowly you use it.

Of course! You can pause, skip, reschedule, cancel or reactivate one or more subscription products at any time, right up until 24 hours before they are dispatched by going to the subscription portal either by logging into your customer account, or using the link in your subscription email. You can find our [subscription policy here.]

Yes. You’ll be able to see cancelled subscriptions when your subscription portal and reactivate them at any time.

Simply log in to your subscription portal through our website or your subscription email and update your email address and/or delivery details.

When you set up your first subscription, you’ll receive a confirmation email that contains a “magic link” to your subscription portal. Save the email or bookmark the portal, then log in to make any changes. You’ll also be able to manage your subscriptions by logging into your account on our website.

Of course! You’ll receive an email 7 days before your subscription is dispatched. If you are happy for the order to go through, you won’t need to do anything. If you want to change, skip, reschedule or cancel the order, you can do this up to 24 hours before your order is dispatched.

Yes, if you are a member of our Hippo Rewards program, you’ll earn points for your subscription purchases each time they are billed to your credit card just as you normally would.

It won’t happen often, but if you can get your favourite remedies cheaper in one of our sales, then go for it! Just remember to log in to your subscription portal to skip or reschedule your next delivery.