We offer several payment options such as PayPal and Credit Cards including VISA and Master Card debit cards. We also offer ShopPay and AfterPay options. New Zealand customers can do a Direct Credit to bank account 12-3039-0282256-01, ASB Bank, Goodings Laboratory Limited.
We do not accept international bank transfers.
You can pay using your credit card or you can use PayPal by one of two methods:
1. Link a bank account to a PayPal account OR
2. Link a debit or credit card (Visa, MasterCard, Discover, or American Express card) to a PayPal account.
Yes we do. You can see the list of our stockists here.
If you have any questions about your order, please contact us on support@hippohealth.co.nz.
You can also contact us on 027 375 03 09.
Shipping & Returns FAQ
Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.
We ship worldwide. Products are not sold in stores outside of New Zealand. We use DHL Express and ship worldwide every weekday with a targeted delivery time of 2-6 working days for DHL to get to your destination.
We use NZ Post and Post Haste Couriers for NZ and it usually gets there within 2-5 business days. There is no surcharge for rural delivery.
Any orders that come in before 9 am are shipped that day, otherwise on the next working day.
NZ orders are tracked and we will send the tracking code via email. Worldwide orders sent via DHL Express are tracked and you will receive your tracking code via email.
We have shipped remedies to Europe, Australia and America by air and sea without problems.
It depends on where you are. New Zealand orders will take 1-2 business days to arrive. Allow for 2-3 extra days for rural deliveries.
Overseas deliveries can take anywhere from 2-10 days. Delivery details will be provided in your confirmation email.
We use Post Haste and NZ Post for NZ orders. For overseas orders we use DHL Express and ship worldwide every weekday. You’ll be asked to select a delivery method during checkout.
We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly to support@hippohealth.co.nz and we’ll take you through the process.
Customs and Duty Fees FAQ
On this page we are going to try and give advice on what customs, duties, taxes or charges may be relevant to different countries which Hippo Health services.
USA: Please note that import duties and taxes are not included in your total. These charges are determined by US Customs and will be collected by the delivery carrier directly. These costs are the responsibility of the customer.
Please note that items shipped outside of New Zealand may be subject to import duties, taxes and/or charges which are not included in the total cost of your order, nor will they be covered or reimbursed by Goodings Laboratory Limited (Hippo Health).
Refunds FAQ
We want your experience dealing with HIPPO to be a happy one. Part of that is for you to be satisfied with the results of using our products.
If you feel that a product is not working to your satisfaction, please give us the opportunity to help you to get it to work properly.
Preferably try the product for 2 weeks because many remedies do not work instantly, then email us so we know you are concerned. We will be in touch with you as soon as possible and see if we can help you to get the product working satisfactorily. If you are not satisfied after a further 2 weeks, we will be happy to refund the purchase price of the product and the freight.
Unfortunately we do not refund incorrectly selected products, so if you are unsure which product suits your needs, please contact us via email.
