Refund policy

Money Back Guarantee

1.1 Providing professional Customer Service is very important to us and we hope to make the experience of dealing with HIPPO Natural Health a pleasant one. We want every customer to be a satisfied one, so we provide a money back guarantee on our products, provided the conditions below are met. It is important that you are aware of and understand the conditions below.

1.2 HIPPO Natural Health products have been formulated to support the natural response of the immune system to named health complaint/s. They will not show instantaneous results, nor are they pharmaceutical medications, the homeopathic products are prepared following homeopathic principles, have no known side effects and have no withholding period. The products which also contain herbal ingredients are formulated to comply with industry standards of safe usage. These natural products need time to start working. Please refer to the specific product information on www.hippohealth.co.nz for time frames in which it is reasonable to expect some improvement or, if you are unsure, please contact us. If symptoms persist, we strongly recommend you contact your healthcare professional.

1.3 Products must be given according to the instructions and/or advice given to them at the time of purchase. Always read the label and use as directed. We do not guarantee products when they have been used outside of the instructions directed to you via the label, via verbal instruction given at time of purchase, or via verbal instruction given at a time when you contact us with regard to points 1.4 and 1.5

1.4 We ask that if you do not see any improvement in the symptoms after 14 days and you are unsatisfied with the product, that you contact us via phone or email. If you are unable to speak to us in person, then leave us a message or email and we will make contact with you. We must be aware of your issue, and be able to contact you. This is a condition of our guarantee.

1.5 After this you must follow the advice given and continue to use the product as instructed, for a further 14 days, then if you still see no improvement in the symptoms we qualify this as a money back guarantee.

1.6 Please note that we will only refund you for your first purchase (of the same product) with us. Follow up orders will not be refunded.

What do I have to do to get my money back if I find them unsuccessful?

2.1 Note you must have followed our advice, completed the full program as detailed above from point 1. to 1.5 and summarised below from 2.2 to 2.5. If you have done all of these things and have seen no improvement in the symptoms then we will happily refund you your money.

2.2. Call or email us after 14 days of giving HIPPO health products if you have seen no change.

2.3 Follow all advice given for a further 14 days.

2.4. Let us know if you have still seen absolutely no improvement in symptoms after completing our previous advice. Please advise of your return address for service.

2.5. We will then refund by Internet banking or arrange a PAYPAL refund if this was your method of payment.

Under what circumstances will you not give a refund?

3.1 We will not give a refund if: · The person has not followed and completed the program outlined above from 1 to 1.5 and summarised from 2-2.5

• The person has not contacted us within two months from date of purchase to advise of a problem with the product's effectiveness.
• The person refuses to follow our professional advice, as instructed verbally or via the label.
• If it is not the person's first purchase of this product.
• The person has changed their mind about purchasing the product, unless they notify us within two weeks of receiving the item and return it at their expense, to our address in unopened, re-saleable condition. A refund for the cost of the product/s, excluding freight costs, will be made upon receipt and acceptance of the condition of the item.